All payments are due monthly or anually. For each successive period, your contract is renewed automatically unless we are notified otherwise. Your billing period also applies to any additional items and services ordered after the initial activation of your account. Fees for such items and services will be prorated so that the start date matches that of the first domain. For payment, we accept MasterCard, Visa, American Express or Dicover.

We DO NOT send out invoices for monthly payments. Monthly payments can only be made via automated credit card or debit card payment. We can accept PayPal for credit card transactions if desired.

Late Payments

Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given 5 day grace period after which the account is put on suspension. Reactivation of suspended accounts due to delinquency incurs a $75.00 reactivation fee as well as payment of the balance due in full. Repeated violations may result in limited plan choices or termination of service. For late payments contact us to arrange your payments.

To Cancel your account

You may use the following method to deliver a written notice of cancellation:

Please submit a support ticket in the helpdesk with the word cancel in the subject field. We will email you a form you can use to cancel your account depending on your payment option.

You must provide 30 days written notice to cancel your account unless it is within the first 30 days of the account sign-up.

You will not receive a refund for time that your account resided on our servers or for any prepaid services, unless your cancellation is made within the first 30 days of the account sign-up. Setup fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $25.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies as well as ISP/web host information services.